WhatsApp API Integration
About Client
To integrate a WhatsApp API for providing product information and support, allowing users to select their preferred language (English or Hindi) for the entire conversation.
Requirements
WhatsApp API Integration
- Objective: Seamlessly integrate WhatsApp API to handle user queries and showcase products.
- Challenge: Creating META account and setting up all the API keys and required changes and settings.
- Solution: Utilize WhatsApp Business API, ensuring robust backend support for quick data retrieval and response generation.
Language Selection
- Objective: Allow users to choose their preferred language (English or Hindi) for the entire conversation.
- Challenge: Maintaining language consistency throughout the conversation and accurately translating product information.
- Solution: Implement a language selection feature at the start of the conversation, utilizing translation APIs and maintaining separate language-specific templates for responses.
Real-Time Data Retrieval
- Objective: Fetch product information and necessary details from the database in real-time.
- Challenge: Ensuring quick and accurate data retrieval to provide instant responses.
- Solution: Optimize database queries, implement caching strategies, and ensure robust backend infrastructure to handle real-time data requests.
User Interaction and Support
- Objective: Provide users with a seamless interaction experience, answering queries and showcasing products and other Information.
- Challenge: Handling diverse user queries and providing consistent support.
- Solution: Develop a comprehensive database and ensure human support for complex queries.
Security and Privacy
- Objective: Ensure secure handling of user data and conversations.
- Challenge: Protecting user data and maintaining privacy throughout the interaction.
Proposed the solution with following technology stack
- Backend: Node.js, WhatsApp Cloud API.
