ServiceNow Consulting Services
Aegis Softtech, an elite partner for ServiceNow consulting services offers guidance with an advanced perspective to adopt the platform. Leverage our certified team’s 12+ years of implementation experience and expertise for onsite and offshore consulting services to drive workflow automation across all siloed systems of the enterprises and improve ROI.
- 80+ Service-Now implementations and 1,66,536+ hours of platform experience.
- 12+ years of ServiceNow's suite of product experience-ITSM, ITOM, and CSM.
- A Pool of talented 40+ certified ServiceNow developers and consultants.
- Well-versed in ServiceNow implementation, customization, integration, and support for global industries.
- Expertly leverages ServiceNow’s reporting and analytics for clients' needs.
- Diverse clientele and leading service provider for organizations of all sizes and ages.
Proven Expertise of Our ServiceNow Consultants
Businesses seeking to implement ServiceNow or amp up the capabilities of the platform can rely on Aegis consultants for solutions to reduce the obstacles associated with the platform adoption. We have 12+ years of experience in implementing, integrating, migrating, customizing, and maintaining ServiceNow products with a deep knowledge of its architecture, scripting, and data model.
| Designing and optimization of End-to-End ServiceNow Solutions. |
| Advanced Cloud Security & Compliance Integration of Service Now. |
| AI & ML Integration for ServiceNow. |
| ServiceNow Mobile App Development & Optimization. |
| ServiceNow DevOps Integration & Automation. |
| ServiceNow ITAM & CMDB Optimization. |
| ServiceNow Performance Analytics & Reporting Solutions. |
| ServiceNow Chatbot & Virtual Agent Development. |
| ServiceNow Integration with IoT, Blockchain, RPA. |
| ServiceNow GRC Implementation. |
| ServiceNow Innovations & Transformation Roadmap. |
ServiceNow Consultants: Experts in Every Module
ITSM
Aegis Consultants offers expert IT service management implementation services. We integrate 3 party solutions to ITSM including chatbots, mobile apps, and portals to improve the platform capabilities.
- Incident management
- Request management
- Problem management
- Knowledge management
- Change management
ITOM
Our consultants offer ITOM implementation services to handle comprehensive IT operations effectively and the optimize health of the entire IT infrastructure of your enterprise leveraging combined expertise in ServiceNow and cloud platforms.
- Discovery and Service mapping expertise for ITOM visibility
- Event management for ITOM health
- ITOM optimization by cloud provisioning
ITAM
Aegis consultants offer ITAM implementation guidance to manage the hardware, Apps, and other IT assets of the unified platform. ITAM implementation helps businesses to have visibility to their IT Assets lifecycle.
- Software Asset Management. (SAM)
- Hardware asset management. (HAM)
CSM
ServiceNow-certified consultants of Aegis offer CSM implementation services to help enterprises transform the way of handling customer service requests. This AI and ML-driven platform offers quick incident discovery and management.
- Case management
- Knowledge management
- Field service management
HRSD
Aegis Consultants offers expert ServiceNow consulting for HRSD implementation to accelerate automation and boost productivity in HR departments. This is an AI-driven self-service module with robust case resolution features to simplify HR operations.
- HR case management
- Employee service center
IRM (Integrated Risk Management)
Our ServiceNow experts help enterprises of all sizes migrate from GRC (governance, risk, and compliance) to advance IRM using the best practices.
- ServiceNow migration and managed services
- End-to-end risk and compliance management
- Security incident responses
SPM (Strategic Portfolio Management)
Our ServiceNow team is an expert in offering SPM implementation services that simplify business operations and workflows. The module is powered by analytics and automation capabilities to improve decision-making and productivity.
- Application portfolio management
- Agile development and test management
Explore our Technology Expertise for ServiceNow Consulting
Our consultants are experts in JavaScript, ServiceNow Studio, RESTful and SOAP APIs, Agile practices, and many more. Our developers stay updated with the latest industry trends and best practices. Our custom ServiceNow solutions are powered by the latest tools & technologies expertise. Explore Now!
| Tools | ServiceNow studio | Flow designer | ServiceNow scripting | Update Sets | Reports and Dashboards | Application repository | Service Catalog |
| Technologies | JavaScript | HTML/CSS | REST and SOAP APIs | Database concepts | Version control systems |
| Other Expertise | ServiceNow data model | User experience designing | Manage Security and Access Control | Business rules and client scripts | Well-versed in Agile methodologies | Analytical skills in Troubleshooting and debugging | User training and documentation | Best practices for Change management and ITIL principles |
Our ServiceNow Consulting Offerings
Aegis consultants offer expert guidance for end-to-end implementation of ServiceNow for enterprises of any size and age. We develop tailored ServiceNow applications of top standards based on the business specifics.
Our developers using SOAP and RESTful API expertise can integrate ServiceNow with the existing CRM and ERP systems or with any other 3rd party system to improve the platform capabilities. We also migrate data from your existing system/platform to the latest ServiceNow platform.
Our ServiceNow experts execute regular audits and suggestions to improve the platform and also updates and upgrades to new ServiceNow versions ensuring new features and customizations are maintained.
Aegis ServiceNow certified consultants offer post-implementation support and also manage ServiceNow instances for the long term.
The Aegis team offers customized user training programs and documentation services for configurations, customization, and processes.
Our ServiceNow consultants help enterprises manage security operations within the platform and offer guidance on the standard practices to implement the platform.
The Aegis ServiceNow team implements and configures Dashboards and reports. We also help organizations integrate BI tools with ServiceNow for advanced analytics.
Initial Planning
We frame the project goals, identify all stakeholders, and gather details of the project through various means. Then we decide on the resources and budget defining the scope.
Need Analysis
We conduct various workshops and interviews to understand stakeholder needs, and we assess them to identify the gaps and document them in detail.
Architecture and UI Designing
Based on the project scope we design the architecture, UI, and process of the ServiceNow instance.
Develop, Configure, And Customize
We set up the production environments by developing custom apps and features and configuring the ServiceNow modules based on the project specifics.
Integration and Testing
We implement necessary integrations and data migrations. We create test cases and fix the bugs.
Train and Deploy
We provide user training and go live with the ServiceNow platform with immediate support offerings.
Post-Implementation Support
We provide ongoing support for enhancements and upgrades. Troubleshoot the issues that arise against project objectives.
Client Testimonials
Their team was always responsive and genuinely cared about our success. We're looking forward to working with them again. The whole process was painless, and the results speak for themselves.
Aegis helped us unlock the full power of ServiceNow, and wow, what a difference! They brought in some clever AI tools that helped us to cut our costs. They finished the project on time and within budget. We have confidence that we can count on them for our future projects.
Aegis is the best partner we could ask for who showed us what the ServiceNow platform could do for our business. The team is highly professional and knowledgeable and has simplified everything removing the clutter. Our IT department and our whole operation is running smoother and great now.
The Aegis team is very hands-on and found issues in our IT system brilliantly and developed solutions using the ServiceNow platform. Our tech support is much quicker and the staff feel comfortable and we are easily using the system after the platform implementation.
Case Studies
Over the past 19 years, Aegis ServiceNow consultants have partnered with major SMEs and large-scale enterprises to implement the ServiceNow platform at affordable prices. We have delivered value to global businesses with our advanced ServiceNow solutions. Explore some of the projects done by our team:
A Leading Healthcare Company
A premium healthcare facility based in Europe provides various medical services with a network of hospitals, clinics, and outpatient services. This largest healthcare provider serves lakhs of patients across multiple locations every day.
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A Leading Retail Chain
One of the major global retail chains approached Aegis Softtech for Service Now implementation as they were facing incident management and service delivery issues.
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A Leading Manufacturing Company
A leading manufacturing company with a large global supply chain operates multiple factories across the US.
See MoreFAQs
At Aegis, we offer both onsite and offshore ServiceNow consulting with a flexible delivery model that fits your budget.
All our ServiceNow services are delivered by our ServiceNow-certified in-house team.
Aegis Consultants uses their cross-domain expertise in serving various industry sectors from IT, healthcare, education, finance, manufacturing, and beyond with consulting.
Aegis Softtech consultants with their vast experience in working with the platform offer expert consultation to adopt it for the business benefits. They are the right partners to guide you in implementing the ServiceNow solutions.
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