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ServiceNow Consulting Services

Cloud Computing Platform for Faster IT Service Delivery

Reduce IT costs by bringing AI + Data + Workflows across your business operations with our expert-led ServiceNow consulting services.

Get a ServiceNow roadmap that aligns with your business specifics. Our consultants guide you through the smooth adoption of product and infrastructure change management.

120+

Projects Delivered

50+

ServiceNow Experts

15+ yrs

Managed Services

Excellent

Trusted by Clients: Rated 4.9 Stars.
Consult with Experts
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As Trusted By
Aegis Softtech Client Reliance
Aegis Softtech Client Tata Consulting Services
Aegis Softtech Client Zydus
Aegis Softtech Client Sterling Hospitals
Aegis Softtech Client Nirma
Aegis Softtech Client Ajio
Aegis Softtech Client efacec

Awards and Appreciation

Clutch Top Software Developer Award - Aegis Softtech Aegis Softtech Ranked Among Top Software Testing Companies in India by SuperbCompanies GoodFirms Top Software Development Company badge – Aegis Softtech Crunchbase company profile logo – Aegis Softtech listing TQV Badge

ServiceNow Consulting Overview

If you are thinking of scaling with ServiceNow or solving automation gaps, you likely have questions, like:

  • Is ServiceNow the right fit for us?
  • What does ServiceNow implementation involve?
  • Did we implement this PaaS platform correctly?
  • How can we speed up ServiceNow adoption?
  • Do our workflows need re-architecting for better outcomes?
  • How can we reduce cost-to-serve using ServiceNow?

You can find answers to these and similar questions by working closely with a reliable ServiceNow consultancy.

Pursuing a knowledgeable partner equips you with a skilled team to guide you across architecture, scripting, integrations, and analytics. ServiceNow professional services & solutions resolve confusion around architecture, low user adoption, governance, change management, and beyond.

Further, you can tailor the platform to your business goals, ensuring your ServiceNow instances reliably deliver value.

How Aegis Softtech Adds Value as a ServiceNow Consulting Company

Our ServiceNow team brings end-to-end Platform-as-a-Service (PaaS) expertise, providing strategic guidance and hands-on support whenever you need it.

Here’s why most businesses choose us:

12+ years of ServiceNow best practices

40+ in-house certified consultants

80+ successful implementations

40+ Industries served

Agile project delivery

Onshore & offshore delivery model

ServiceNow Consulting Services We Offer

An unbiased, expert consultation aligns processes, people, and technology, driving measurable results. Our ServiceNow consulting services & operations management solutions help you achieve faster processes and better customer outcomes.

Here is what we deliver:

If you are looking to map ServiceNow to your goal, we are here to help

Our ServiceNow Consulting Process For Your Business

Get personalized consulting tailored to your teams and workflows at each phase, delivering measurable business impact.

Here’s how our process works:

Our Expertise Across ServiceNow Modules

Upon choosing us, you get the right service strategies to enhance the outcomes of each module.

We bring clarity to fix gaps and create connected, proactive, and efficient service experiences that engage and satisfy your customers.

The CSM challenges we help you navigate:

  • How do you bring case management across all channels?
  • How can you reduce delays with smarter routing?
  • How do you design self-service portals that actually work for customers?
  • How can you identify and resolve issues before they affect users?
  • How can you provide agents with complete visibility of customer data?
  • How can you connect cases to field, IT, and operations tasks?

Our consultants help you bring order to complex field operations by aligning people, processes, and systems. It enables your teams to make informed decisions in the field and deliver service faster.

The FAM challenges we help you navigate:

  • How do you plan and dispatch field work without delays?
  • How can scheduling adapt to skills, location, and SLAs?
  • How do you equip technicians with the right tools and context?
  • How can you track jobs and resources in real time?
  • How do you connect field operations with CSM, ITSM, and asset data?

Align technology, portfolios, and execution with business goals to improve ROI through our consultation.

The ITBM challenges we help you navigate:

  • How can you align portfolios with business outcomes?
  • How can you balance demand and resources effectively?
  • How to support Agile, Waterfall, or hybrid execution?
  • How can you track KPIs and delivery in real time?
  • How do you measure value and validate investments?
  • How can you connect ITBM with PPM, APM, ITFM, and DevOps?
  • How can reporting stay accurate and compliant?

Our ServiceNow team helps you move beyond spreadsheets to gain real-time visibility to manage asset lifecycle cost-effectively.

The HAM challenges we help you navigate:

  • How can you track and reconcile hardware assets accurately?
  • How to simplify lifecycle workflows with full auditability?
  • How do you optimize inventory, transfers, and logistics?
  • How to ensure compliance and readiness for audits?
  • How can you connect HAM with ITSM, HR, change, and procurement?

Our experts can bring clarity and predictability to IT spend, turning technology into a trusted business partner.

The ITFM challenges we help you navigate:

  • How can you connect IT financial planning with budgets and forecasts?
  • How do you build accurate cost models from real consumption data?
  • How can you manage budgets, forecasts, and scenarios in real time?
  • How do you gain cost transparency by unit, service, or project?
  • How can you enable chargeback/show back?
  • How do you link ITFM with PPM, APM, and CMDB?

Our consultation brings clarity to issues in your infrastructure and service operations, enabling a shift from reactive monitoring to proactive operations.

The ITOM challenges we help you navigate:

  • How to auto-discover and map cloud & on-prem infra?
  • How can you keep the CMDB updated with key insights?
  • How do you bring events together and quickly identify root causes?
  • How to spot anomalies before they cause problems?
  • How to optimize resources and reduce waste?
  • How to map services and trigger automation?

Receive strategies to improve your workflows and improve the end-user experience across Incident, Change, Problem, and Request Management.

The ITSM challenges we help you navigate:

  • How to reduce manual steps and speed up ticket resolution?
  • How do you improve self-service and user adoption?
  • How to track performance with real-time analytics?
  • How can you integrate ITSM with CMDB, DevOps, HR, and assets?
  • How to manage change and ensure smooth adoption?

Align projects, resources, and priorities with your business goals with the expert PPM module guidance for better project execution.

The PPM challenges we help you navigate:

  • How can you gain visibility across projects and portfolios?
  • How to prioritize initiatives based on impact, risk, and feasibility?
  • How to support Agile, Waterfall, or hybrid execution across teams?
  • How to allocate resources effectively?
  • How to track project performance and risks?
  • How to measure benefits and demonstrate investment value?

Gain control over the SAM module to optimize its usage and maintain clear visibility across your software estate.

The SAM challenges we help you navigate:

  • How do you inventory all software across on-prem, SaaS & cloud?
  • How can you reconcile licenses across vendors?
  • How do you optimize licenses and reduce costs?
  • How can you track SaaS usage and renewals?
  • How do you stay audit-ready and compliant?
  • How can you connect SAM with procurement, HAM, CMDB & ITSM?

Our consultants help you simplify request management, improve self-service, and make service delivery more efficient.

The challenges we help you navigate:

  • How do you consolidate service offerings into one catalog?
  • How can you standardize requests and approvals?
  • How do you streamline fulfillment and reduce manual steps?
  • How can you improve self-service with modern portals and mobile access?
  • How do you track requests and SLA compliance in real time?
  • How can you scale and maintain the catalog easily?
Do you need ServiceNow in action across your organization?

Technology Expertise Of Our Consultants

Each ServiceNow project we undertake delivers stable, scalable, and easy-to-maintain solutions to your side, faster.

Check out the strong engineering expertise of our consultants:

AreasExpertise
Platform Tools & Configuration
  • ServiceNow Studio, Flow Designer, Update Sets
  • Service Catalog, Dashboards, Reports, Application Repository
  • ServiceNow Scripting and Change Management best practices
Web Technologies & APIs
  • JavaScript, HTML/CSS, Database Concepts
  • REST and SOAP API integrations
  • Version control systems (e.g., Git)
Development Process & UX
  • Agile methodology & sprint-based delivery
  • Business rules, client scripts, and UX design principles
  • User training, documentation, and change enablement
Security, Governance & Debugging
  • Access control configuration and security modeling
  • Troubleshooting, debugging, and data model optimization
  • ITIL-aligned workflows and compliance-aware setups

Engagement Models To Hire ServiceNow Consultants

Choose the partnership that fits your ServiceNow journey

Dedicated Consulting Teams

Best suited for long-term transformation programs that need ongoing collaboration, domain expertise, and platform continuity.

Engage a senior ServiceNow consultant starting at $2,500/month for strategic execution at scale.

Hourly Consulting Support

Perfect for scoped projects, enhancements, or targeted module work where agility and speed matter.

Hourly consulting costs $18/hour with complete transparency and expert delivery.

Case Studies

QA expert ensuring aviation software security and compliance

Faster IT Incident Resolution & Asset Management – Healthcare

The healthcare client faced slow issue resolution and fragmented ITSM processes. We implemented ServiceNow to automate workflows, track assets, and standardize services, reducing IT incident resolution by 30% and equipment downtime by 25%.

Read Detailed Case Study
E-commerce platform showcasing online shopping performance improvements

Faster IT Service Delivery & Incident Management – Retail

The retail chain faced fragmented IT systems and slow service delivery. ServiceNow automated workflows, centralized operations, and enabled self-service, resulting in 40% faster incident resolution, 25% higher customer satisfaction, and 20% cost reduction.

Read Detailed Case Study
Healthcare professional working on secure medical software system

Optimized IT, Asset & Facilities Management – Manufacturing

The manufacturer faced siloed IT systems and manual asset management. Implementing ServiceNow automated workflows, improved reporting, and reduced downtime by 20–50%.

Read Detailed Case Study

Our Team

Name

Position

Harsh Savani - Director & Head of Operations
Harsh Savani

Director & Head of Operations

Rajen Raiyarela - Delivery Head, Aligning Team Outcomes
Rajen Raiyarela

Delivery Head, Aligning Team-Outcomes

Client Testimonials

We work with teams who can’t afford to get it wrong. These stories reflect what it means to build with urgency, precision, and real accountability.

Start your ServiceNow rollout with a custom roadmap and clear next steps

FAQs

The ServiceNow consultant guides and supports the ServiceNow implementation. They power the organization's ServiceNow delivery capabilities by combining their process expertise with agile practices.

Yes. As organizations increase and expand the use of ServiceNow, the need for skilled professionals is also growing.

If your teams are drowning in manual workflows, disconnected tools, or delayed support processes, it’s time. Our ServiceNow consultants can assess your current systems and build a roadmap for phased, value-driven implementation.

Absolutely. Many clients start with ITSM, then scale into CSM, HRSD, or IRM. As a consulting services provider, we help prioritize based on impact and readiness, ensuring you get ROI from the start.

We embed collaboration, stakeholder workshops, sprint demos, and detailed documentation at every phase. This keeps your internal teams aligned and ensures adoption stays high post-rollout

Latest Insights

Is your business constantly battling repetitive tasks? Do you envision a future where mundane tasks disappear, and every enterprise interaction feels intuitively intelligent? Well, congratulations on stepping into the future!

Debugging is part of every developer’s journey. It’s like a treasure hunt, except the treasure is fixing bugs and the map is full of twists and turns. It is an art that needs logic, patience, and the right tools. If you’ve ever spent hours trying to untangle a script only to realize you missed a semicolon, you’re not alone. Enter the ServiceNow Script Debugger, a powerful yet often under-utilized tool that transforms the debugging experience.