Are you finding it difficult to manage your back-office tasks efficiently? Improve productivity with our comprehensive back-office solutions. We offer specialized solutions, such as data entry and administrative support, to ensure business success.
Business Process Outsourcing Services
- India's leading BPO Services Company catering to businesses across the globe.
- Outsource business services to skilled professionals at cost-effective rates.
- Expertise in Inbound | Outbound call | Front Office | Back office Support.
- Extend the capabilities of your team using our top talent from Tier 1 cities in India.
- Catering to various industries, from Travel to Banking & Finance through our strategic BPO Solutions.
Trusted by Clients: Rated 4.9 Stars.
Free Consultation with Our Experts
Empowered Clients
Outsourcing Business Operations
Spending your valuable resources and money on non-core activities yet highly important seems like an unnecessary expense. That’s why business process outsourcing services help manage expenses and workload. For instance, your business receives extensive customer support queries due to the growing user base. Instead of hiring more personnel to increase your customer service team, you can hire a BPO services company that is proficient in resolving customer problems.
Extensive Services of BPO Services Company
With our world-class IT infrastructure and team of adept professionals, we are technically equipped to handle all your requirements. Aegis Softtech is one of the top BPO Company in India, assisting companies from myriad industries in helping them out of their non-core but important operations.
With a proven track record, we have helped global organizations optimize their business operations through our Business Process Outsourcing (BPO) Services. If your organization is looking for a BPO service provider in India, Aegis Softtech assists businesses in the following operations:
Outsourcing account services to experts at Aegis can maximize the benefits associated with operations. Our business processing outsourcing services include bookkeeping, financial analysis, and more. Our team of experts and advanced tech stack ensure that there are minimal errors and accurate results, so you can make well-informed decisions.
When you hire Aegis for business process outsourcing services for HR purposes, you can rest assured that we can handle all aspects of it. We can assist you with payroll and tax administration, recruiting talent, and taking care of your entire HR delivery model, from maintaining compliance to employee benefits administration if you are a small business company.
With our excellent outsourced eCommerce services, you can have complete control over your operations. From customer service to inventory management, we offer specialized solutions to optimize workflow from start to finish.
Make sure your clients receive the most individualized customer care solutions possible with Aegis Softtech. We provide 24/7 voice support that attends to all of their needs. Our friendly and engaging staff offers your user base a collaborative space to ask questions and get the required assistance when they need it.
We have talented and experienced order-takers who can manage your order-taking service via inbound call services in a professional manner. As part of our business process outsourcing services offerings, our order-taking services can simplify how you get orders and leads. With our talented professionals on your side to fetch orders, you can focus on fulfilling them strategically.
No need to set up a specialized team to connect with your potential or existing customers when our BPO services experts in India can do that on your behalf at cost-effective rates. In our outbound support, you can rest assured that we have the proficiency to handle a range of tasks, including telemarketing, sales, customer follow-up, lead generation, and appointment setting, and up-selling and cross-selling.
Outsourcing chat support involves collaborating with outside service providers to manage your user base's problems, queries, and support requests via live chat platforms or email. Our skilled representatives will interact with clients in real-time, promptly answering inquiries, fixing issues, and providing a satisfying client experience.
Top-notch and robust technical support is a necessity for businesses to significantly reduce downtime. It is a critical aspect that could make or break your image. Hence, you can outsource your services, and we will act as your Help Desk or 24/7 Technical Support. We will keep your customers a priority and rapidly resolve their issues related to product setup and installation, incident management, and more.
Aegis Softtech has been a leading BPO service company offering inbound call support for global clients. Some of the inbound services offered include technical call support, non-technical support, order taking, inbound sales, customer service, helpdesk solutions, and more.
Business process outsourcing is expanding quickly in the commercial sector and is gradually adjusting to more recently released technologies. We leverage modern technologies to increase the business value produced by process outsourcing. These include AI and ML, cloud computing, engineering, data analysis using programming languages, and many others.
By using compliance technology, your business can detect and eliminate regulatory violations when you engage in business process outsourcing. With our help, you can monitor any deviations from your customer management processes, enabling you to develop solutions and enhance overall processes.
Our meticulously developed technological and service capabilities will help to arrange the goods and services required by your business to complete its objectives. Our innovative procurement outsourcing and sourcing solutions provide access to new developments in artificial intelligence (AI). Hence, we can streamline and optimize your entire procurement and sourcing process as a competent BPO services company.
Apart from being a leading BPO service company in India, we are also a competent technology service provider. Whether you want to integrate business central in your IT infrastructure or boost your operations using AI/ML technologies, we can take care of everything and help you achieve your business objectives. We even offer our tech experts and developers, whether related to AI development or Java, to extend the capabilities of your team.
Advantages of Hiring Aegis BPO Services Company
- We prioritize operational excellence and contract adherence. To deliver both, we adhere to the stringent ethical and legal guidelines.
- Our strategy is customized to meet the demands of businesses that want to streamline their back-office support, call center operations, and customer service.
- Our aim is to provide budget-friendly outsourcing solutions that ensure excellent value and performance.
- We have assisted domestic and global businesses through our strategic BPO solutions.
- As one of the top BPO Company in India, our advanced infrastructure enables us to meet your business needs quickly and easily.
- We employ domain experts to complete non-core activities of your business with 100% accuracy.
Capabilities of Aegis BPO Company India
We create value across all channels and interactions to improve customer loyalty to your business by redefining traditional BPO services. We have transformed the way you operate, and that’s why we infuse modern technology, like AI and Data Science, into non-core activities to yield optimal results in less time.
Modern Talent and HR Outsourcing
Our HR and Talent BPO services combine extensive technological know-how with in-depth process knowledge to assist you in developing essential AI-driven HR procedures. Our experts utilize automated talent management and HR solutions to streamline your organization's recruitment and other HR processes.
AI-Driven Finance BPO
We utilize AI tools and technologies to complete the processes related to finance and banking effectively. This helps us gain measurable results in financial planning and analytics, procure to pay, order to cash, record to reporting, and more, with minimal mistakes.
Intelligent Supply Chain Operations
Our supply chain business operations experts can help you navigate an increasingly complex operating environment in this AI era. We assist our clients in driving strategic reinvention so that AI powers the supply chains of the future.
Intelligent Marketing Operations
Our top marketing consultants can solve complexity and make your vision for greater productivity and expansion a reality. With our deep technological expertise and industry leadership in data analytics and artificial intelligence.
AI-driven Procurement Transformation
The ability to integrate automation and generative artificial intelligence into key procurement processes, improving visibility, decision-making, and knowledge of spend, contract management, and strategic sourcing.
Serving Industries
Aegis draws on extensive domain and industry experience to create distinctive viewpoints and satisfy the demanding needs of clients from various industries. By utilizing the special triple-bottom-line approach and achieving measurable results for the following industries, we have opened doors for growth, innovation, and value creation.
Travel
Outsource your business travel process management (AP/AR, Payroll, Controller, Cloud) to top travel BPO experts in India.
- Reservation Booking Services and Travel Consulting Services
- Loyalty Management and Hotel Answering Services
- Baggage Help Desk and Claims Management
- End-to-end Passenger and Process Management Services
Edtech
We're making it possible for EdTech businesses to scale faster, make smarter business decisions, and deliver a better experience to end users.
- Information and Support Desks
- Admission and Enrollment Management
- Customer Onboarding and Acqusition
- Customer Outreach and Sales Generation
Healthcare
From creating an effective patient healthcare monitoring system to medical billing and coding, we can support you in providing the best support to your patients.
- Managing Billing and Claims Processing
- Revenue Cycle Management
- Positive Healthcare CX
- Voice Services for Healthcare Organization
Pharma
We take care of the non-core activities so you can focus on your business's primary objectives, like R&D and drug production.
- Call Center and Data Entry
- Digital Transformation and Data Management
- Market Research, Managed IT, and Business Process Automation
- Back Office Management, Web Scraping, and Web Solutions
Energy & Renewables
Working with Aegis Softtech, a specialized IT-BPO service provider, can help your energy or utility company benefit from outsourcing and gain a competitive edge.
- Lead Generation (Upsell and Cross-Sell)
- Customer Support
- Back Office Suppport
- Data Science, Business Transformation, and Modernization
Logistics
Our back-office logistics BPO services cover everything from transportation and custom assistance to procurement and warehousing.
- Data Processing and Accounting
- Ticketing and Refunds
- Voucher Issuance
- Claim Processing and Technical Support
eCommerce
Through our outsourced eCommerce support, you acquire immediate access to the back-end parts of your business operation that have been draining your staff.
- Supply chain management and customer onboarding
- Prospects and web leads and order processing
- AMC Renewals, Order Cancellation and Returns Processing
- Order Fullfilment Tracking and Tracing
- Inventory Management and Demand Planning
Retail
As a trustworthy BPO service provider in India, we offer specialized outsourcing solutions to retail clients to improve customer experiences, identify conversion rates, and streamline operations.
- Lead Generation and Loyalty Programs
- Aggregator Channel Helpline and Moving Customers Up the Value Chain
- Logging Queries, Requests, and Complaints
- Collecting Customer Feedbacks
Telecom
By contracting with Aegis to handle BPO services, telecom companies can ensure that certain critical processes are running optimally and focus on developing their core competencies.
- Customer Service and Technical Support
- New Subscriber Acquisition and Retention
- Subscriber Upgrades and Bundled Packages
- Network Maintenance and Order Processing
Banking & Finance
BPO for banking and financial services enables businesses to concentrate on non-core activities, releasing staff members to work on core tasks and increasing revenue.
- Account and Customer Support
- Loan and Credit Card Processing
- Back Office Operations
- Billing and Collection
Insurance
Our insurance BPO services help you to streamline your back office operations, from policy administration to consulting.
- Claims Proessing and polich administration
- Data Management and Under-writing
- Risk Assessment
- Billing, Finance, and Accounting
- Back Office Support and Customer Service
Sales
We will work with you to equip your sales teams with the knowledge and resources necessary for success in the B2B sector.
- Pre-Sales Funnel Management
- LeadGeneration and Appointment Management
- End-to-End Product/Service Sales
- Campaigns for Inbound Care, Retention, and Collections
FAQs
Business process outsourcing means collaborating with a third-party vendor or sub-contractor to perform some operations of the business activities, particularly the non-core ones, like bookkeeping, medical billing and coding, and others.
Here are some factors that you should keep in mind while looking for a BPO service company in India:
- Their experience and their journey will help ensure whether their services are aligned with your business needs or not.
- Validate the company's claims. Check the reviews and contact past clients.
- Check out their problem-solving skills and technical infrastructure. You can evaluate by browsing their case studies.
- Talk about their staff turnover rate, which is essential to maintain a stable team for your project.
- Evaluate their ability to scale up and whether they can accommodate your growing needs.
The name for BPO services changes depending upon the outsourced services. If the business process is information technology-based, then BPO services are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Services.
There are three common BPO pricing models: hourly-based, transaction-based, and FTE-based (full-time equivalent).
Here are some signs that indicate that your business should recruit a BPO service company:
- You have to reduce the increasing operational costs.
- With the in-house team, you can achieve the desired level of productivity and efficiency.
- Your business is growing, and you will require experts to accommodate the increasing needs.
- The non-core activities are affecting your core business activities.
- Your existing team is overworking or overwhelmed due to excess workload.
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