JavaScript Required

We can't work properly without JavaScript Enabled.

ServiceNow Implementation Services

Looking for a smarter, simpler way to implement ServiceNow? Implementing ServiceNow comes with its challenges for many organizations like unclear goals, scope creep, over-customization, complex workflows, data migration, tool integration, system performance issues, maintaining customizations during updates all while managing employee resistance, and lack of skilled implementation team.

At Aegis, we help our clients overcome all these hurdles and ensure a smooth, efficient implementation of ServiceNow with

  • Expertise in ITSM, ITOM, ITBM, HRSD, CSM, SIR, and other ServiceNow modules.
  • Advanced customization and integration with ERP, CRM, and legacy systems.
  • Successful large-scale, multi-country implementation of ServiceNow.
  • Compliance with industry standards and India’s top talents for 24/7 expert support.
  • AI and ML integration expertise for predictive analytics, chatbots, and smart automation.
  • Ongoing system monitoring, support, and continuous improvement.
Trusted by Clients: Rated 4.9 Stars.
Free Consultation with Our Experts
inq-certi
captcha
Empowered Clients
client1
client2
client3
client4
client5
client6
client7
client8
client9
client10
client11
client12

Benefits of Implementing ServiceNow with Aegis Expertise

The Aegis ServiceNow team consists of India's top 3% of talent providing efficient ServiceNow implementation services that make it easy for our clients to adopt the platform and get the most out of it.

Automates routine tasks, simplifies workflows and speeds up issue resolution.
Provides users the self-service options, cutting down IT support load.
Enhances customer and employee experiences with personalized support.
Provides better insights through performance tracking and real-time analytics.
Meets compliance standards, Protects sensitive data, and mitigates risks.
Supports scalability and adapts to evolving business needs.
Offers flexibility for customizations to meet unique business goals.
Drives innovation and enables the creation of new business solutions.
Improves ROI, cuts operational costs, and lowers IT support expenses.

AI-Powered Features in ServiceNow

01

Virtual Agent

  • Integrates with platforms like Slack and Microsoft Teams, allows seamless live agent handoffs, and ensures smooth issue resolution with full conversation history.
  • The ServiceNow Virtual Agent automates tasks like incident reporting, service requests, and information retrieval, reducing the IT team’s workload.
  • It enables fast self-service resolutions, improving efficiency and offering quick ROI with prebuilt conversations, integrations, and easy setup.
  • AI-powered, personalized conversations can be easily configured and tested, with natural language understanding for effective communication.
  • Machine learning helps recommend relevant topics, supports multilingual interactions, and provides conversational analytics.
02

Intelligent Task Assignment

  • ServiceNow’s Task Intelligence uses AI to automatically match tasks with the right agents, speeding up response times and boosting efficiency.
  • Available with Customer Service Management, Task Intelligence optimizes service operations and enhances customer experiences.
  • Features include easy AI model setup, automatic issue routing, and intelligent language detection for faster case handling.
  • It assigns tasks based on skills, workload, and availability, ensuring quicker resolutions and higher service quality.
  • It allows agents to focus on high-value work, boosting productivity and customer satisfaction.
03

Machine Learning

  • ServiceNow actively integrates AI and machine learning to streamline service management, automate tasks, and predict outcomes.
  • ServiceNow's Predictive Intelligence automates incident categorization and prioritization, enhancing operational efficiency.
  • By analyzing historical data patterns, machine learning predicts outcomes and recommends actions to improve service.
  • Machine learning algorithms in ServiceNow continuously improve predictions and recommendations based on data.
  • These improvements lead to better decision-making and more optimized workflows.
04

Predictive Intelligence

  • It provides AI-powered experiences with machine learning templates, performance monitoring, and multilingual support.
  • It offers smart recommendations and speeds up ticket resolution, improving customer satisfaction.
  • ServiceNow uses machine learning to predict trends, resolve issues faster, and reduce downtime.
  • Features include task classification, major incident detection, and natural language feedback.

How Does AI in ServiceNow Benefit Businesses?

  • Aegis team integrates AI into the ServiceNow platform for greater benefits
  • Automates tasks, speeds up issue resolution, and optimizes workflows.
  • Provides 24/7 support, personalized service, and self-service options.
  • Delivers insights, predicts failures, and optimizes resource use.
  • Detects threats and unusual behavior to enhance security.
  • Streamlines operations& boosts customer satisfaction, and drives growth.
Automated Testing
Reach Out To Aegis and Let Our Experts Guide You Through A Seamless Implementation of ServiceNow That Drives Efficiency.

Aegis Expertise in ServiceNow Module Implementation

ITSM

Aegis enhances ServiceNow ITSM with expert implementation and third-party integrations like chatbots, apps, and portals. This streamlines Incident, Problem, and Change Management simplifies requests and improves asset tracking through the CMDB.

ITOM

Our team provides ITOM implementation to optimize IT operations and infrastructure health using ServiceNow and cloud platforms.

Key ITOM components include Discovery, Event Management, Orchestration, Cloud Management, Service Mapping, and Operational Intelligence for visibility, automation, and resilience.

ITAM

Aegis ServiceNow experts provide ITAM implementation to manage hardware, software, contract, mobile assets, and other IT assets on a unified platform, offering full visibility into the asset lifecycle.

CSM

A ServiceNow-certified team offers CSM implementation to transform how enterprises manage customer service requests. This AI and ML-powered platform enables quick incident discovery and resolution.

Key modules include Case Management, Knowledge Management, Service Catalog, and Incident Management, improving customer satisfaction and streamlining support processes.

HRSD

Aegis offers expert HRSD implementation to automate and boost productivity in HR departments. This AI-driven module simplifies HR operations with features like HR Case Management and Employee Service Center. ServiceNow HRSD digitalizes and streamlines HR services, improving communication and providing easy access to information and services for employees.

ITBM

Aegis offers expert implementation services for IT Business Management to help organizations optimize their IT investments. The ITBM module provides tools for managing projects, portfolios, resources, and demand to help manage project lifecycles.

Integrated Risk Management

Aegis helps enterprises migrate from GRC to advanced IRM with ServiceNow. It offers migration, managed services, and end-to-end risk management.

The modules like Risk Management, Compliance, Audit, and Vendor Risk enable effective risk identification, assessment, and reporting with real-time dashboards.

Security Operations

Aegis offers SecOps implementation to help organizations manage security incidents and vulnerabilities effectively. This module helps manage security incidents, vulnerabilities, and compliance. It uses automation and intelligent workflows to prioritize and resolve threats, ensuring better security operations.

Field Service Management (FSM)

Aegis provides FSM implementation to optimize field service operations. The module enables efficient scheduling, dispatching, and tracking of field agents. The modules integrate with other ServiceNow modules providing a complete solution for managing field services.

Platform

Aegis helps organizations build custom applications on the ServiceNow platform. The module gives no-code tools enabling clients to easily tailor and automate workflows that fulfill their business objectives.

Project Portfolio Management or PPM

Aegis ServiceNow experts provide PPM implementation to clients looking for effective management of projects and portfolios. It streamlines project selection, planning, and resource management, aligning projects with business goals. This leads to improved efficiency and better resource allocation.

Seamless ServiceNow Integration Services Offered By Aegis

Aegis helps businesses integrate ServiceNow with their existing platforms with various integration methods, allowing them to use their preferred tools or multiple platforms and improve operations through a unified system.

ServiceNow ModulePotential IntegrationsBenefits
IT Service Management (ITSM)BMC Remedy, HP Service ManagerManages IT services across platforms to improve coordination and service delivery.
IT Operations Management (ITOM)Cisco Prime, VMware vCenterManages IT operations, including network, server, and storage, seamlessly.
Human Resources Service Delivery (HRSD)Workday, SAP SuccessFactorsEnhances HR service management and employee experience through HRIS system integration.
Customer Service Management (CSM)Salesforce, Microsoft DynamicsSyncs with CRM tools to track issues and provide faster resolutions.
Security Operations (SecOps)Splunk, IBM QRadarMonitors and responds to security incidents and vulnerabilities in real time.
IT Asset Management (ITAM)SAP Ariba, Oracle Asset ManagementImproves asset tracking and management by linking with external systems.
Governance, Risk, and Compliance (GRC)RSA Archer, MetricStreamManages compliance and risk by integrating with GRC tools to meet regulatory standards.

Explore ServiceNow’s Future-Ready Capabilities

ServiceNow’s scalable features and continuous updates keep organizations ahead fulfilling today's needs and preparing for the future.

AI-Powered Features

ServiceNow has AI-driven virtual agents to handle service requests and predictive tools to help address issues before they escalate. The automation capabilities speed up workflows and boost business productivity.

Advanced Analytics

Performance Analytics 2.0 lets businesses visualize real-time data, enabling smarter decisions for improved service and performance. Integration with advanced BI tools helps uncover hidden patterns, boosting decision-making with data mining and machine learning.

Cross-Platform & Cross-Industry Innovations

ServiceNow provides tailored solutions for various industries ensuring compliance and boosting efficiency. The Industry Cloud offers templates and workflows, helping businesses adapt quickly to market changes and deliver services.

Open Architecture

Its open architecture ensures continuous growth and seamless integration of new technologies. ServiceNow’s plans include exciting advancements like Blockchain and Quantum Computing.

Automated Testing
Get Future-Ready With Aegis ServiceNow Implementation Services, Unlocking AI, Automation, And Next-Level Support!

Comparison of ServiceNow with Competitors

Feature / BenefitServiceNowBMC Software (Helix)IvantiCherwellFreshserviceZendesk
Key FocusITSM, ESM, AI, AutomationITSM, ITAM, AI, Cloud SolutionsITSM, ITAM, Endpoint Mgmt., AutomationITSM, ESM, No-code, AutomationITSM, SMB, Ticketing, AutomationITSM, Customer Support, Automation
PricingHigher, enterprise-grade featuresHigh, less feature-richMid to High, affordable, lacks enterprise featuresMid-tier, good value for SMBsLower, affordable for SMBsLower to Mid, limited for enterprises
ScalabilityHighly scalable, ideal for large enterprisesScalable, but not for large organizationsScalable for mid-market, endpoint managementScalable, limited for large enterprisesBest for SMBs, not for large enterpriseBest for SMBs, not for enterprises
AI & AutomationAdvanced AI, predictive analytics, automationGood AI lacks deep automationBasic automation lacks advanced AIModerate AI for task automationBasic AI for ticket automationBasic AI, limited automation
Customization & FlexibilityHighly customizable, no-code, and code optionsLess flexible, requires effortFocused on ITAM customizationGood for mid-market, lacks depthLimited, simplified for SMBsBasic customization, service desk focus
IntegrationExtensive integrations, with all platformsGood integrations, less extensiveSolid integrations for ITAMFewer integrations than ServiceNowIntegrates well with Freshworks productsIntegrates with popular apps
Implementation TimeLonger, tailored for enterprisesModerate to longModerate, easier for small-scaleModerate, requires larger customizationsQuick setup for SMBsQuick setup, for small deployments
Support & ResourcesPremium 24/7 support, global reachGood support, more genericGood support for ITAMGood for mid-market, but not as comprehensiveStrong support for SMBsCustomer support focus
Best ForLarge enterprises with complex IT needsLarge enterprises lack flexibilityBest for mid-sized enterprisesBest for mid-market companiesBest for SMBs, easy to implementBest for small to mid-sized businesses
Key Advantages Over CompetitorsComprehensive ITSM, strong AI, automation, scalabilityITAM-focused, lacks breadthFocus on endpoint management, lacks full-service managementNo-code but lacks depthSimple ITSM for SMBsBasic ITSM with a customer service focus
Overall BenefitAll-in-one enterprise ITSM with AI and scalabilityITAM-focused, lacks full ITSM depthAffordable, limited in functionalityGreat for mid-market, lacks enterprise depthQuick, affordable, lacks advanced featuresFocused on SMBs, lacks advanced ITSM capabilities

Why ServiceNow is the Best Option?

  • ServiceNow is ideal for large enterprises.
  • It offers advanced AI and automation.
  • ServiceNow covers ITSM and ESM along with customer service.
  • ServiceNow is ideal for large enterprises.
  • It offers advanced AI and automation.
  • ServiceNow covers ITSM and ESM along with customer service.

Client Testimonials

Automated Testing

Our Approach to Successful Implementation of ServiceNow

Cost of Our ServiceNow Implementation Services

Aegis Softtech charges start from $40 per hour/ resource, and final pricing depends on the factors below.

  • Larger, more complex implementations like multi-department rollouts or heavy customization, cost more.
  • Partner fees depend on consultation, configuration, customization, and system integration services.
  • Rates vary by region and local market conditions.
  • Support contracts, upgrades, and system monitoring costs.
  • Custom workflows, scripts, and integrations with tools like SAP, Oracle, Salesforce, etc.
  • Costs for training, certifications, and enablement for administrators, developers, and end-users.
  • Longer implementation timelines or phased rollouts.

FAQs

ServiceNow implementation tailors the platform to specific business needs by configuring modules, workflows, and integrations for optimized operations and enhanced efficiency.

Duration varies based on project scope and complexity; a simple implementation may take a few months.

Yes, ServiceNow creates an effective ecosystem for streamlined data flow, seamlessly integrated through APIs.

ServiceNow prioritizes security during deployment with role-based access, encryption, and compliance adherence.

It swiftly identifies vulnerabilities, ensuring higher service quality and compliance maintenance.

Latest Insights

In today’s data-driven world, customers expect highly personalized and tailored experiences. They are not only more informed but also willing to share their opinions through social media and other channels. To meet these expectations and create delightful customer experiences, businesses need real-time data, connectivity, and proactive service. This is where ServiceNow Customer Service Management (CSM) steps in.