ServiceNow Implementation Services
At Aegis, we help our clients overcome all these hurdles and ensure a smooth, efficient implementation of ServiceNow with
- Expertise in ITSM, ITOM, ITBM, HRSD, CSM, SIR, and other ServiceNow modules.
- Advanced customization and integration with ERP, CRM, and legacy systems.
- Successful large-scale, multi-country implementation of ServiceNow.
- Compliance with industry standards and India’s top talents for 24/7 expert support.
- AI and ML integration expertise for predictive analytics, chatbots, and smart automation.
- Ongoing system monitoring, support, and continuous improvement.
Benefits of Implementing ServiceNow with Aegis Expertise
The Aegis ServiceNow team consists of India's top 3% of talent providing efficient ServiceNow implementation services that make it easy for our clients to adopt the platform and get the most out of it.
Automates routine tasks, simplifies workflows and speeds up issue resolution. |
Provides users the self-service options, cutting down IT support load. |
Enhances customer and employee experiences with personalized support. |
Provides better insights through performance tracking and real-time analytics. |
Meets compliance standards, Protects sensitive data, and mitigates risks. |
Supports scalability and adapts to evolving business needs. |
Offers flexibility for customizations to meet unique business goals. |
Drives innovation and enables the creation of new business solutions. |
Improves ROI, cuts operational costs, and lowers IT support expenses. |
AI-Powered Features in ServiceNow
Virtual Agent
- Integrates with platforms like Slack and Microsoft Teams, allows seamless live agent handoffs, and ensures smooth issue resolution with full conversation history.
- The ServiceNow Virtual Agent automates tasks like incident reporting, service requests, and information retrieval, reducing the IT team’s workload.
- It enables fast self-service resolutions, improving efficiency and offering quick ROI with prebuilt conversations, integrations, and easy setup.
- AI-powered, personalized conversations can be easily configured and tested, with natural language understanding for effective communication.
- Machine learning helps recommend relevant topics, supports multilingual interactions, and provides conversational analytics.
Intelligent Task Assignment
- ServiceNow’s Task Intelligence uses AI to automatically match tasks with the right agents, speeding up response times and boosting efficiency.
- Available with Customer Service Management, Task Intelligence optimizes service operations and enhances customer experiences.
- Features include easy AI model setup, automatic issue routing, and intelligent language detection for faster case handling.
- It assigns tasks based on skills, workload, and availability, ensuring quicker resolutions and higher service quality.
- It allows agents to focus on high-value work, boosting productivity and customer satisfaction.
Machine Learning
- ServiceNow actively integrates AI and machine learning to streamline service management, automate tasks, and predict outcomes.
- ServiceNow's Predictive Intelligence automates incident categorization and prioritization, enhancing operational efficiency.
- By analyzing historical data patterns, machine learning predicts outcomes and recommends actions to improve service.
- Machine learning algorithms in ServiceNow continuously improve predictions and recommendations based on data.
- These improvements lead to better decision-making and more optimized workflows.
Predictive Intelligence
- It provides AI-powered experiences with machine learning templates, performance monitoring, and multilingual support.
- It offers smart recommendations and speeds up ticket resolution, improving customer satisfaction.
- ServiceNow uses machine learning to predict trends, resolve issues faster, and reduce downtime.
- Features include task classification, major incident detection, and natural language feedback.
How Does AI in ServiceNow Benefit Businesses?
- Aegis team integrates AI into the ServiceNow platform for greater benefits
- Automates tasks, speeds up issue resolution, and optimizes workflows.
- Provides 24/7 support, personalized service, and self-service options.
- Delivers insights, predicts failures, and optimizes resource use.
- Detects threats and unusual behavior to enhance security.
- Streamlines operations& boosts customer satisfaction, and drives growth.
Aegis Expertise in ServiceNow Module Implementation
ITSM
Aegis enhances ServiceNow ITSM with expert implementation and third-party integrations like chatbots, apps, and portals. This streamlines Incident, Problem, and Change Management simplifies requests and improves asset tracking through the CMDB.
ITOM
Our team provides ITOM implementation to optimize IT operations and infrastructure health using ServiceNow and cloud platforms.
Key ITOM components include Discovery, Event Management, Orchestration, Cloud Management, Service Mapping, and Operational Intelligence for visibility, automation, and resilience.
ITAM
Aegis ServiceNow experts provide ITAM implementation to manage hardware, software, contract, mobile assets, and other IT assets on a unified platform, offering full visibility into the asset lifecycle.
CSM
A ServiceNow-certified team offers CSM implementation to transform how enterprises manage customer service requests. This AI and ML-powered platform enables quick incident discovery and resolution.
Key modules include Case Management, Knowledge Management, Service Catalog, and Incident Management, improving customer satisfaction and streamlining support processes.
HRSD
Aegis offers expert HRSD implementation to automate and boost productivity in HR departments. This AI-driven module simplifies HR operations with features like HR Case Management and Employee Service Center. ServiceNow HRSD digitalizes and streamlines HR services, improving communication and providing easy access to information and services for employees.
ITBM
Aegis offers expert implementation services for IT Business Management to help organizations optimize their IT investments. The ITBM module provides tools for managing projects, portfolios, resources, and demand to help manage project lifecycles.
Integrated Risk Management
Aegis helps enterprises migrate from GRC to advanced IRM with ServiceNow. It offers migration, managed services, and end-to-end risk management.
The modules like Risk Management, Compliance, Audit, and Vendor Risk enable effective risk identification, assessment, and reporting with real-time dashboards.
Security Operations
Aegis offers SecOps implementation to help organizations manage security incidents and vulnerabilities effectively. This module helps manage security incidents, vulnerabilities, and compliance. It uses automation and intelligent workflows to prioritize and resolve threats, ensuring better security operations.
Field Service Management (FSM)
Aegis provides FSM implementation to optimize field service operations. The module enables efficient scheduling, dispatching, and tracking of field agents. The modules integrate with other ServiceNow modules providing a complete solution for managing field services.
Platform
Aegis helps organizations build custom applications on the ServiceNow platform. The module gives no-code tools enabling clients to easily tailor and automate workflows that fulfill their business objectives.
Project Portfolio Management or PPM
Aegis ServiceNow experts provide PPM implementation to clients looking for effective management of projects and portfolios. It streamlines project selection, planning, and resource management, aligning projects with business goals. This leads to improved efficiency and better resource allocation.
Seamless ServiceNow Integration Services Offered By Aegis
Aegis helps businesses integrate ServiceNow with their existing platforms with various integration methods, allowing them to use their preferred tools or multiple platforms and improve operations through a unified system.
ServiceNow Module | Potential Integrations | Benefits |
IT Service Management (ITSM) | BMC Remedy, HP Service Manager | Manages IT services across platforms to improve coordination and service delivery. |
IT Operations Management (ITOM) | Cisco Prime, VMware vCenter | Manages IT operations, including network, server, and storage, seamlessly. |
Human Resources Service Delivery (HRSD) | Workday, SAP SuccessFactors | Enhances HR service management and employee experience through HRIS system integration. |
Customer Service Management (CSM) | Salesforce, Microsoft Dynamics | Syncs with CRM tools to track issues and provide faster resolutions. |
Security Operations (SecOps) | Splunk, IBM QRadar | Monitors and responds to security incidents and vulnerabilities in real time. |
IT Asset Management (ITAM) | SAP Ariba, Oracle Asset Management | Improves asset tracking and management by linking with external systems. |
Governance, Risk, and Compliance (GRC) | RSA Archer, MetricStream | Manages compliance and risk by integrating with GRC tools to meet regulatory standards. |
Explore ServiceNow’s Future-Ready Capabilities
ServiceNow’s scalable features and continuous updates keep organizations ahead fulfilling today's needs and preparing for the future.
AI-Powered Features
ServiceNow has AI-driven virtual agents to handle service requests and predictive tools to help address issues before they escalate. The automation capabilities speed up workflows and boost business productivity.
Advanced Analytics
Performance Analytics 2.0 lets businesses visualize real-time data, enabling smarter decisions for improved service and performance. Integration with advanced BI tools helps uncover hidden patterns, boosting decision-making with data mining and machine learning.
Cross-Platform & Cross-Industry Innovations
ServiceNow provides tailored solutions for various industries ensuring compliance and boosting efficiency. The Industry Cloud offers templates and workflows, helping businesses adapt quickly to market changes and deliver services.
Open Architecture
Its open architecture ensures continuous growth and seamless integration of new technologies. ServiceNow’s plans include exciting advancements like Blockchain and Quantum Computing.
Comparison of ServiceNow with Competitors
Feature / Benefit | ServiceNow | BMC Software (Helix) | Ivanti | Cherwell | Freshservice | Zendesk |
Key Focus | ITSM, ESM, AI, Automation | ITSM, ITAM, AI, Cloud Solutions | ITSM, ITAM, Endpoint Mgmt., Automation | ITSM, ESM, No-code, Automation | ITSM, SMB, Ticketing, Automation | ITSM, Customer Support, Automation |
Pricing | Higher, enterprise-grade features | High, less feature-rich | Mid to High, affordable, lacks enterprise features | Mid-tier, good value for SMBs | Lower, affordable for SMBs | Lower to Mid, limited for enterprises |
Scalability | Highly scalable, ideal for large enterprises | Scalable, but not for large organizations | Scalable for mid-market, endpoint management | Scalable, limited for large enterprises | Best for SMBs, not for large enterprise | Best for SMBs, not for enterprises |
AI & Automation | Advanced AI, predictive analytics, automation | Good AI lacks deep automation | Basic automation lacks advanced AI | Moderate AI for task automation | Basic AI for ticket automation | Basic AI, limited automation |
Customization & Flexibility | Highly customizable, no-code, and code options | Less flexible, requires effort | Focused on ITAM customization | Good for mid-market, lacks depth | Limited, simplified for SMBs | Basic customization, service desk focus |
Integration | Extensive integrations, with all platforms | Good integrations, less extensive | Solid integrations for ITAM | Fewer integrations than ServiceNow | Integrates well with Freshworks products | Integrates with popular apps |
Implementation Time | Longer, tailored for enterprises | Moderate to long | Moderate, easier for small-scale | Moderate, requires larger customizations | Quick setup for SMBs | Quick setup, for small deployments |
Support & Resources | Premium 24/7 support, global reach | Good support, more generic | Good support for ITAM | Good for mid-market, but not as comprehensive | Strong support for SMBs | Customer support focus |
Best For | Large enterprises with complex IT needs | Large enterprises lack flexibility | Best for mid-sized enterprises | Best for mid-market companies | Best for SMBs, easy to implement | Best for small to mid-sized businesses |
Key Advantages Over Competitors | Comprehensive ITSM, strong AI, automation, scalability | ITAM-focused, lacks breadth | Focus on endpoint management, lacks full-service management | No-code but lacks depth | Simple ITSM for SMBs | Basic ITSM with a customer service focus |
Overall Benefit | All-in-one enterprise ITSM with AI and scalability | ITAM-focused, lacks full ITSM depth | Affordable, limited in functionality | Great for mid-market, lacks enterprise depth | Quick, affordable, lacks advanced features | Focused on SMBs, lacks advanced ITSM capabilities |
Why ServiceNow is the Best Option?
- ServiceNow is ideal for large enterprises.
- It offers advanced AI and automation.
- ServiceNow covers ITSM and ESM along with customer service.
- ServiceNow is ideal for large enterprises.
- It offers advanced AI and automation.
- ServiceNow covers ITSM and ESM along with customer service.
Client Testimonials
Our Approach to Successful Implementation of ServiceNow
Strategic Planning
start by clearly defining the scope of automation testing, with our test engineers selecting strategic test cases and tools tailored to the project. We handle everything from planning and timelines to risk mitigation, ensuring a smooth testing process.
Test Environment Setup
We create production-like test environments, prepare real-world data, and set up all necessary automation tools to ensure realistic and effective testing.
Robust Test Script Development
We develop clean, maintainable scripts that follow coding standards, making them flexible with data-driven testing techniques. This allows us to run the same tests with multiple data sets for thorough, reliable results.
Test Execution and Reporting
We run automated tests in a controlled environment, monitor in real-time, and generate detailed test reports to quickly resolve issues and summarize test results effectively.
Test Maintenance and Optimization
We regularly update test scripts, identify and remove redundant test cases, and integrate automated testing into the CI/CD pipeline for faster, more efficient releases.
Plus, Considerations
We manage risk protocols, emphasize team collaboration, conduct regular quality checks, and stay up-to-date with the latest automation tools and techniques.
Cost of Our ServiceNow Implementation Services
Aegis Softtech charges start from $40 per hour/ resource, and final pricing depends on the factors below.
- Larger, more complex implementations like multi-department rollouts or heavy customization, cost more.
- Partner fees depend on consultation, configuration, customization, and system integration services.
- Rates vary by region and local market conditions.
- Support contracts, upgrades, and system monitoring costs.
- Custom workflows, scripts, and integrations with tools like SAP, Oracle, Salesforce, etc.
- Costs for training, certifications, and enablement for administrators, developers, and end-users.
- Longer implementation timelines or phased rollouts.
FAQs
ServiceNow implementation tailors the platform to specific business needs by configuring modules, workflows, and integrations for optimized operations and enhanced efficiency.
Duration varies based on project scope and complexity; a simple implementation may take a few months.
Yes, ServiceNow creates an effective ecosystem for streamlined data flow, seamlessly integrated through APIs.
ServiceNow prioritizes security during deployment with role-based access, encryption, and compliance adherence.
It swiftly identifies vulnerabilities, ensuring higher service quality and compliance maintenance.
In today’s data-driven world, customers expect highly personalized and tailored experiences. They are not only more informed but also willing to share their opinions through social media and other channels. To meet these expectations and create delightful customer experiences, businesses need real-time data, connectivity, and proactive service. This is where ServiceNow Customer Service Management (CSM) steps in.